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RETURNS

Remember that you have 14 days from the date of delivery of the parcel to change your mind and return the goods without giving a reason. The returned product should be in unchanged condition with all tags and should not show any signs of use. Otherwise, the return will not be accepted and the goods will be sent back.
NOTE! The right to return is not available if you have exercised the option DESIGN YOURSELF

1
Download and print the return form. You can download the form HERE
2
Prepare a package with the products to be returned and attach the completed form and receipt/invoice.
3

Send the parcel to us by courier to the following address::
COCOON, ul. Wspólna 2F/4, 05-075 Warsaw, Poland, e-mail: kontakt@cocoonmoda.pl, phone: 880 549 839*

4

The money will be refunded as soon as possible, up to 14 business days. The refund will be made using the same payment method that was selected when placing the order.

*Please remember to use the contact details provided above. Otherwise, the parcel will not be received by us and will be returned to the sender.



More information on withdrawal from a distance contract can be found in the TERMS AND CONDITIONS.